Delete Your VaultXchange Account

Both Collector and Store/Vendor accounts can be deleted directly in the app, in a few steps:

1. Log in to VaultXchange (collector or store login).
2. Go to Settings.
3. Open Account and select Delete Account & Data.
4. Confirm by typing DELETE and re-entering your password.

This is available on the web and in the iOS/Android apps. There is no separate deletion form on this page, since the same account/data lives in the same place regardless of which you use.

Collector accounts: your profile, avatar/cover photos, collection/inventory, wishlist, lists, set-tracking, friend connections, chat conversations, and sell requests are permanently deleted.

Store/Vendor staff accounts: your personal login and individual permission settings are permanently deleted.

• Shared trade & chat history (completed XChange trades, trade reviews, shared conversations/group chats) is kept for the other participant, with your personal identity removed from it.
• Store business records (a store's inventory, customers, transactions, and event history) are never deleted just because one staff member deletes their personal account.
• Some records may be retained for a limited period for legal, accounting, tax, or fraud-prevention purposes, consistent with our Privacy Policy.

If you've lost access to your account and can't complete the in-app flow above, email Support@vaultxchange.io from the address associated with your account and request deletion. We'll verify your identity and process the request.